FAQ's

How much will it cost to do a course?

This depends on whether you are eligible for funding or not. If so, there are co-contribute fees applicable. There also may be material costs such as textbooks etc. You may decide to complete additional units, and these will also incur additional fees. Head here for more information.

If I already have a Certificate III qualification, am I still eligible to receive funding?

Yes, you may be able to access C3G+ funding through the State Government. There is some eligibility criteria that needs to be met and you can find more information about that, here.

I want to see/talk to someone about doing a course. Is this possible?

One of our team members will invite you in for a personal consultation. They will take you through the course details, your payment/funding options and even give you a tour of the campus. Email training@mihaven.edu.au or phone 4041 0407 to book in a consultation.

Does MiHaven Training offer online learning?

Yes, we do. If the qualification is relevant to the industry you are already working in, you have the option of completing the course online. For example, if you are already working as a Support Worker, you can complete your CHC33021 Certificate III in Individual Support online.

What if I need extra help to do the qualification?

MiHaven Training has a dedicated Student Support Mentor who can provide individual course support*. We also provide extra study sessions each week on campus and monthly online study assistance (Individual Support only) should you need it. *Bookings essential.

How do I apply for a credit transfer/RPL?

To apply for a credit transfer you can fill out our, ‘Credit Transfer Application’ form, found here. Within this process you will have to supply evidence of experience that links directly to each unit and performance criteria. If you are wanting to RPL for your qualification, you can complete the RPL quiz, here!

What do I bring to class?

You won’t be required to bring too much. Here’s a simple checklist of essential items:

Water bottle
Pen and notebook
Diary
Laptop (should you wish to use one)
Snacks and lunch

The campus has a student kitchen with a fridge and microwave available for your use. We also supply complimentary tea and coffee. Our campus is also conveniently located close to cafes and eateries to buy your food.

What time should I arrive for class?

All the important details including arrival times will be emailed to you prior to your first day. Normally our class times are 9am start, with training finishing by 3pm. Breaks are given throughout the day.

What should I do if I can't make it to class?

This happens. Please email or contact us as early as possible to let us know of the situation. Email training@mihaven.edu.au or call 4041 0407. Your Trainer and Assessor will then discuss your options to catch up on the units you have missed.

What if I need to withdraw from the course?

Your first step is to talk to your trainer. There may be ways we can assist to further help with your studies. Otherwise, you will need to fill out our ‘Withdrawal’ form found, here.

If I hold a VISA, does this mean I'm not able to study?

Some visas have more restrictions than others so just contact us to find out what your visa studying restrictions might be.

When will I receive my certificate?

Once you have completed all aspects of your qualification (including theory and work placement + practical elements) and have no outstanding fees due, you will be provided with your certification. As per the 2015 RTO Standards, we issue certificates wthin thirty (30) days of your course end date.